Frequently Asked Questions
Everything you need to know about our premium wine and dining experiences.
Where does Cullen Wines ship to?
We offer carbon-neutral shipping across Australia. International shipping is available to select countries; please contact our team for a custom quote and delivery estimate.
Are your wines organic and biodynamic?
Yes, Cullen Wines is a certified biodynamic and carbon-positive winery. We use sustainable farming practices to ensure the highest quality expression of our Wilyabrup terroir.
Can I book a private event at the winery?
Absolutely. We host a range of events from private tastings to weddings. You can browse our available packages online or contact our events coordinator for a bespoke itinerary.
What is your return policy for damaged goods?
If your order arrives damaged or is faulty, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund including shipping costs.
How should I store my Cullen wines?
To maintain quality, we recommend storing your wine in a cool, dark place with a consistent temperature, ideally between 12-15°C, away from direct sunlight.
Do you offer gift cards for the restaurant or cellar door?
Yes, digital gift cards are available for purchase on our website and can be redeemed for wine purchases, cellar door tastings, or dining at our restaurant.