Returns & Exchanges
At Events At Cullen Wines, we strive to ensure every culinary experience and premium wine selection meets our rigorous quality standards. If you encounter an issue with your purchase, we are committed to providing a transparent and efficient resolution process.
Notification
Contact our guest services team within 48 hours of your event or delivery to report any discrepancies or quality concerns with your order.
Verification
Provide your order number and photographic evidence of any damaged packaging or compromised products to help us assess your claim.
Evaluation
Our quality control team will review your request and determine eligibility for a refund, credit, or replacement based on our freshness guarantee.
Resolution
Once approved, we will process your refund to the original payment method or arrange for a replacement delivery at the earliest available time.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing